Terms of service

Terms of Service

Last Updated: October 10, 2026

1. Overview

Welcome to Cile Cottage. Throughout these Terms of Service, "Cile Cottage," "we," "us," and "our" refer to the operator of cilecottage.store.

Cile Cottage is an online retailer offering home décor, furniture, kitchenware, bedding, textiles, and other home and lifestyle products.

Our website and online store are powered by Shopify, which provides the e-commerce technology that supports our online shopping experience.

These Terms of Service ("Terms") govern your access to and use of our website, products, and related services.

By browsing our website, creating an account, or placing an order, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, please discontinue using our website.

Nothing in these Terms limits any consumer rights or protections that cannot lawfully be excluded.

2. Eligibility and Account Information

By using our website or placing an order, you confirm that you are at least the age of majority in your jurisdiction or are using the website with the appropriate permission and supervision of a parent or legal guardian.

When purchasing from Cile Cottage, you agree to provide accurate, complete, and current information, including your name, email address, billing details, and shipping address.

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us promptly if you suspect unauthorized access to your account.

We reserve the right to restrict access to accounts involved in fraud, unlawful activity, or material violations of these Terms.

3. Products and Product Information

Cile Cottage strives to present accurate product information, including descriptions, materials, dimensions, colors, specifications, and photographs.

However, certain characteristics may vary slightly because of manufacturing tolerances, materials, lighting conditions, photography, and individual screen settings.

For products made with natural materials, handcrafted finishes, ceramics, wood, or textiles, minor variations in grain, texture, pattern placement, or finish may occur.

Such variations do not affect your statutory rights if an item is defective, misrepresented, or does not conform to applicable consumer protection laws.

Customers are encouraged to review product descriptions, measurements, care instructions, and compatibility information before ordering.

We may update product descriptions, discontinue products, or adjust available quantities without prior notice.

We do not guarantee that every product will remain available.

4. Pricing and Payments

Product prices are displayed in the currency indicated on our website or during checkout.

Prices, discounts, and promotional offers may change without prior notice. Changes will not affect orders that have already been accepted, except where permitted by applicable law.

The final order total, including applicable taxes and any additional disclosed charges, will be presented during checkout before payment is completed.

Payment must be made using an accepted payment method shown at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Transactions may be processed by Shopify Payments or other authorized payment service providers, subject to their applicable terms and security procedures.

If a pricing or technical error materially affects an order, we may contact you to resolve the issue or cancel the affected order and issue a refund for any payment collected, as permitted by law.

5. Order Placement and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

After checkout, you may receive an automated email confirming that your order has been received. This acknowledgment does not necessarily mean the order has been accepted.

An order is accepted when we confirm acceptance or begin fulfilling it.

We reserve the right to decline or cancel orders for legitimate reasons, including:

Product unavailability or inventory discrepancies.
Incorrect or incomplete shipping information.
Suspected fraudulent or unauthorized transactions.
Material pricing or listing errors.
Restrictions imposed by applicable laws or shipping carriers.

If we cancel an order after collecting payment, we will refund the amount paid for the canceled items.

We may contact you if additional information is needed to process an order.

6. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at support@cilecottage.store.

We will make reasonable efforts to accommodate requests before an order enters fulfillment.

Once an order has been processed, packed, or handed to a shipping carrier, changes or cancellations may no longer be possible.

If your order has already shipped, any return or refund request will be handled according to our Refund Policy and applicable consumer protection laws.

We do not guarantee that an order can be modified or canceled after submission.

7. Shipping and Delivery

We aim to process and ship orders within the timelines described in our Shipping Policy.

For standard orders, our published estimated processing time is 1–3 business days, followed by an estimated 7–14 business days of shipping transit within the United States.

Processing time and shipping transit time are separate.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on product availability, destination, carrier operations, weather, holidays, customs processing, or other circumstances.

Shipping charges, when applicable, are disclosed during checkout and governed by the Shipping Policy in effect at the time of purchase.

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, incorrectly delivered, or arrives damaged, please contact support@cilecottage.store so we can review the situation and assist with an appropriate resolution.

Nothing in this section removes any delivery-related rights or remedies available under applicable law.

For complete shipping information, please review our Shipping Policy.

8. Returns, Refunds, and Exchanges

Customer satisfaction is important to Cile Cottage.

Return and refund eligibility depends on the condition of the item, the circumstances of the request, our published Refund Policy, and applicable consumer protection laws.

Our Refund Policy explains applicable return windows, eligibility requirements, exclusions, return procedures, and refund processing.

Certain products may have specific return conditions because of their size, condition, hygiene considerations, customization, or other disclosed circumstances.

Any applicable restrictions will be subject to mandatory consumer rights.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order number and relevant details.

We will review the request and provide an appropriate resolution consistent with our policies and applicable law.

To initiate a return or request assistance, email support@cilecottage.store.

Please review our Refund Policy before returning any items.

9. Damaged, Defective, or Incorrect Items

We understand that home décor, glassware, ceramics, furniture, and similar products may require careful handling during transportation.

If an item arrives damaged, defective, or incorrect, please contact us promptly.

To help us review the issue, we may request:

Your order number.
A brief description of the problem.
Photographs of the affected product.
Photographs of the packaging, when relevant.

We may offer a replacement, refund, or other suitable remedy based on the circumstances and applicable law.

Customers should not discard damaged items or packaging before contacting us when retaining them is reasonably possible.

Failure to provide photographs does not automatically eliminate any rights or remedies provided by law.

10. Product Use and Care

Products sold by Cile Cottage should be used in accordance with their intended purpose and any applicable manufacturer instructions.

Customers should review product-specific care information before cleaning, washing, assembling, installing, or using an item.

Certain products may require special care, including delicate fabrics, painted surfaces, ceramic finishes, natural wood, or decorative materials.

For furniture and household products, customers are responsible for following applicable assembly, installation, and safety instructions.

Product suitability may depend on the intended environment and use.

Nothing in this section limits liability or consumer remedies that cannot lawfully be excluded.

11. Product Availability and Purchase Limits

Product availability may change without notice.

We reserve the right to limit quantities per customer or order when reasonably necessary for inventory management, fraud prevention, or compliance with applicable law.

If an item becomes unavailable after an order is placed, we will notify you and offer an appropriate resolution, including a refund for any unavailable item.

Any product substitutions require your agreement.

12. Intellectual Property

The Cile Cottage website, including its original branding, logos, website design, written content, graphics, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

All third-party brand names, trademarks, logos, and product identifiers remain the property of their respective owners.

The sale or display of third-party branded products does not imply that Cile Cottage owns those brands or is officially affiliated with or endorsed by their owners.

You may use our website for lawful personal shopping and informational purposes.

You may not reproduce, distribute, commercially exploit, or modify protected website materials without permission from the applicable rights holder, except as permitted by law.

13. Acceptable Website Use

You agree to use our website responsibly and lawfully.

You must not:

Engage in fraudulent transactions or payment activities.
Submit false or misleading information.
Attempt to gain unauthorized access to customer accounts, systems, or payment information.
Introduce viruses, malware, or other harmful code.
Interfere with website security or functionality.
Misuse customer information or violate another person's privacy.
Infringe upon intellectual property rights.
Use automated systems to disrupt the operation of our website or bypass reasonable security controls.

We may restrict access or cancel accounts associated with unlawful activity or material violations of these Terms.

14. Third-Party Services and Links

Our website may contain links to external websites or integrate services operated by third parties.

These may include payment providers, shipping carriers, product review platforms, and customer support tools.

Third-party websites and services may operate under their own privacy policies and terms.

Cile Cottage does not control the independent content or practices of third-party websites.

We encourage customers to review the applicable terms before using external services.

This section does not exclude responsibility that Cile Cottage may have under applicable law.

15. Relationship With Shopify and Shop

Cile Cottage is powered by Shopify, which provides technology that enables us to operate our online store.

However, purchases made from Cile Cottage are transactions between the customer and Cile Cottage.

Cile Cottage is responsible for fulfilling customer orders, providing customer service, handling returns and refunds, and addressing product-related concerns.

Shopify and the Shop app are not the sellers of products purchased from Cile Cottage.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising from products sold or transactions conducted between Cile Cottage and its customers.

Customers should contact Cile Cottage directly for assistance with orders placed through our website or through supported Shop purchasing experiences.

Nothing in these Terms changes any rights or obligations established by the applicable Shopify or Shop service terms.

16. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Customer information may be processed by Shopify and authorized third-party service providers as necessary to operate our store, process payments, fulfill orders, provide customer support, and perform other activities described in our Privacy Policy.

Customers may have additional privacy rights depending on their location.

For details about information collection, processing, storage, and privacy-related requests, please review our Privacy Policy.

17. Customer Reviews and Feedback

We welcome genuine feedback about our products and shopping experience.

If you submit reviews, photographs, comments, or other content to us, you confirm that you have the necessary rights to share that content.

You grant Cile Cottage a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content for lawful business purposes, including product information, customer support, and marketing, subject to applicable law and our Privacy Policy.

We do not require customers to provide positive reviews.

Any incentives or material connections associated with reviews must be disclosed where required by law.

We may moderate content that contains unlawful material, spam, threats, personal information, or intellectual property violations.

We will not knowingly misrepresent customer feedback or alter a review in a manner that materially changes the customer's expressed opinion.

18. Accuracy of Website Information

We make reasonable efforts to keep product information, pricing, inventory, shipping details, and other website content accurate.

Occasionally, typographical errors, outdated information, or technical inaccuracies may occur.

We may correct such errors and update website content as necessary.

If an error affects an order already placed, we will contact the customer when appropriate and address the matter according to applicable law.

Our right to correct errors does not override customers' statutory rights or permit misleading commercial practices.

19. Disclaimer of Warranties

We aim to provide a reliable online shopping experience and products that conform to their descriptions.

However, we cannot guarantee that access to our website will always be uninterrupted, error-free, or free from temporary technical disruptions.

To the maximum extent permitted by applicable law, website functionality and informational content are provided on an "as available" basis.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or other consumer rights that cannot lawfully be excluded.

Any applicable manufacturer warranties or additional product guarantees will be described in the relevant product information or accompanying documentation.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Cile Cottage will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be restricted, including liability arising from fraud, willful misconduct, or other matters protected by mandatory law.

Nothing in these Terms removes your legal rights regarding defective products, non-delivery, misrepresentation, or other applicable consumer protections.

21. Indemnification

To the extent permitted by law, you agree to indemnify Cile Cottage against third-party claims, losses, and reasonable expenses directly resulting from your unlawful use of our website or material breach of these Terms.

This provision does not apply where a claim results from our own unlawful conduct or where such indemnification is prohibited by applicable consumer protection laws.

22. Termination of Access

We may suspend or terminate access to our website or customer accounts when reasonably necessary to address fraud, security concerns, unlawful conduct, or material violations of these Terms.

Termination of website access does not automatically cancel an accepted order or remove obligations arising from an existing transaction.

Any outstanding customer rights, payments, refunds, or other obligations will be handled according to applicable law and our published policies.

23. Governing Law and Consumer Rights

These Terms are governed by applicable laws of the United States and the jurisdiction governing Cile Cottage's business operations, without prejudice to mandatory consumer protection rights that may apply in a customer's place of residence.

Any dispute arising from these Terms or a purchase will be addressed in accordance with applicable law.

Nothing in these Terms requires customers to waive statutory rights or remedies that cannot legally be waived.

24. Changes to These Terms

Cile Cottage may update these Terms periodically to reflect changes in our business operations, services, legal obligations, or website functionality.

The latest version will be published on this page with an updated revision date.

Material changes will be communicated when required by applicable law.

Updates will not retroactively remove rights associated with previously accepted orders.

Your continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by law.

25. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

These Terms, together with our published policies and any applicable order-specific conditions, constitute the agreement governing your use of our website and purchases.

If there is a conflict between these Terms and mandatory consumer protection law, the applicable law will prevail.